Warranty and Complaints Policy
Ripandship.nl Warranty and Complaints Policy
Last updated: 10-11-2024
At Ripandship.nl we stand behind the quality of our products and strive to provide our customers with the best possible service. Below you will find our warranty and complaints policy to ensure that any concerns or issues you may experience are dealt with promptly and efficiently.
1. Warranty:
- We offer a warranty on manufacturing defects and faults for a period of 2 months. This warranty does not cover normal wear and tear, damage caused by improper use or accidents.
2. Warranty procedure:
- If you believe your product is under warranty, please contact us at info@ripandship.nl.
- Please include photos of the defective product and a description of the problem.
- We will assess the claim and contact you to discuss further steps, such as repair, replacement or refund.
3. Complaints:
- If you have a complaint about a product or our service, please let us know as soon as possible via info@ripandship.nl.
- We aim to handle complaints within 7 working days and will do everything we can to find a satisfactory solution.
4. Exceptions:
- Damage caused by improper use, accidents or normal wear and tear is not covered by the warranty.
- Complaints regarding dissatisfaction with the product without an obvious manufacturing defect will be assessed on an individual basis.
5. Customer satisfaction:
- Your satisfaction is our priority. If you are not satisfied with any aspect of your purchase, please do not hesitate to contact us. We are here to help you and work together to find a solution.
We thank you for your trust in Ripandship.nl. If you have any questions about our warranty and complaints policy, please do not hesitate to contact us.