Returns Policy

Rip and Ship Return Policy

Last updated: 10-11-2024

At Ripandship.co.uk we strive to ensure that all of our customers are happy with their purchases. However, if you are not completely satisfied with your purchase, we offer a simple returns policy to make the process as smooth as possible.

1. Return period:

  • You have the right to return your order within 14 days of receipt.

2. Return conditions:

  • The product must be in its original condition, including all accessories, tags and packaging.
  • The product must not be used, washed or damaged.
  • Returns must be accompanied by the original proof of purchase.

3. Return procedure:

  • Please contact us at info@ripandship.nl to register your return.
  • Please include your order number, the item you wish to return and the reason for the return.
  • We will send you a return label and further instructions for the return.

4. Return costs:

  • The costs for returning the product are at the expense of the customer, unless it concerns a defective product or there is an error on our side.
  • In addition, we would like to point out that we do not accept returned shipments for which we must bear costs upon receipt.

5. Refund:

  • Once we have received and inspected your returned product, we will process the refund.
  • Refunds will be made using the same payment method used for the original purchase.

6. Exceptions:

  • Custom made or personalized products are non-returnable unless there is a defect.

7. Customer service:

  • If you have any questions about our return policy or need help returning a product, please contact us at info@ripandship.nl or via our Whatsapp line +31616397379.

8. Livestream:

  • It is worth mentioning that items purchased during the 'Rip and Ship' live broadcast cannot be returned or cancelled once the packaging has been opened. We kindly ask our customers to take this into consideration when making their purchasing decisions.

Please note!! Mystery boxes cannot be returned.

We value your business at Ripandship.nl and strive to make your shopping experience as positive as possible. Thank you for choosing us!